Americars
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Americars did not honour my Canadian Car Insurance cover in USA & I paid extra Insurance ($ 186/wk). Then an additional $250 deposit? I was upset so, they gave the SUNPASS use free waiving the ($9,99/day) fees & I would only pay for tolls used based on print out upon car return. I picked up in Orlando off airport & returned at Ft. Lauderdale off airport, there was no one at there office, I left the car in their lot & keys with neighbor rental co. No Receipt? Now extra $250 charge again? Thiefs
Waited over 2 hrs for the airport shuttle. Tried calling and they put me on hold for 20 minutes and then said it was 10 min away. It never showed, so paid for a cab to the address on my receipt. That was an old or fake address, because it didn't exist once we got there. Tried calling again but no one would answer. Ended up renting from another agency on the same street. Tried calling for a refund a couple days later. They put me on hold for 40 minutes and then hung up. Never again . . .
Great experience
It was terrible. The ride from the airport to the place was scary. He drove like a maniac. Once at the desk where we had to wait forever, I was overcharged nearly $500 from my voucher. He pretended to call my insurance company and I know he did not. The place is a complete rip off. Fees were added that should not have been. The rental agreement that I came in with said that this would be my total cost. We were stuck in the middle of nowhere and had no choice but to take the car.
The outlet was closed when we arrived. We were able to pick up the car 16 hours later. At this time Jose was friendly, helpful and prompt.
oBuen servicio
The on site staff in Orlando were great, both at pickup and return. The car was great. My issue was with the communications network thereafter. I would send emails, and get unrelated replies. And because of this ,I paid for insurance, that I did not require. My Mastercard covered 30 days of collision, and when I had time to check with my Car Insurance people, the Collision was also covered. If communication with the customer service staff was better, I could have save a great deal on the rental
After waiting over an hour for a pickup at the airport in Orlando I called an uber. When I got to the address on the website I was told they had moved months ago. I called the number for another half hour but no one ever picked up. I never got the car but it appears I was charged anyway.
They cancel my reservation stating l was late l called got hung up said 20 own for shuttle and email no response. Waiting 10 min the man was in the car to tell me it was cancel only got 30 min . On my c9ntract states 60 . Terrible would offer me nothing had to wait on the street for an lyft driver
I was on “hold” for over an hour trying to speak to an agent, despite the automated recording indicating that “your wait time is approximately 3 minutes”! The agent intimated that I was fortunate that she picked up at all because she worked in the Miami office and my rental was from the Ft. Lauderdale office. Customer service sucked.