The vehicle that I REquested was not available . I was given a small Susuki with mechanical issues because there were no car available. I was told they would call and send somebody to exchange the car in my house. That did not happen. I had to back to the airport to finally get the car that I reserved.
My reservation was $245.00. I was charged $267.00. The car was good but the Toyota entertainment system with Android socks. I had to download an app to connect my phone to the infotainment system. I was not able to figure out how to play music from my phone. It was frustrated. I definitely do not want a Toyota cross next time.
I was quoted one price and when I picked up, it was more than double and pretty was told to get over it. Being in a foreign company I had no choice. Plus when I arrived, I waited almost 90 minutes for someone to appear at the front desk to wait on me. The person picking us up was rude, and pushy. When we dropped off the young lady was very friendly and very knowledgeable. I will not use this company again unless they email and apology and a credit if not honor the price I was originally quoted
I arrived at agency and they don't have my reserved car, neither a better replacement. Me and my family went to the hotel with Uber and waiting next day call us to get the car. All our vacation trip was compromised without the car. We are very disappointed with this rental car and dominicanian way to solve our problem. I'll never recommend you to another person.
I was given a vehicle below the level O requested and that vehicle had mechanically issues. The shock absorber was bad. I was told I was going be given a different later during the day. Nobody called me. I went back to the airport to exchange the vehicle. No car was available. I was told they will send somebody to my house to exchange the car. That did not happen. I had to go back to the airport a second time. I need a refund for the 1st rental day and compensation for so many headaches.
They are thieves. I left my wallet with $200.00 in cash and my credit cards in the car and I was monitoring my wallet since I had the Apple Air Tag and I knew the exact location of it and they told me that they never got the wallet until they realized that I had the Apple Tag and they broke it. After that they used my credit cards for thousands of dollars.
They are dishonest thieves.