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The trainee staff member was somewhat unsure about my declining CDW & keeping liability insurance; but I had it checked the next day and the on site supervisor amended the contract and apologized - this is the second time I've rented from Andy's and it will not be my last!
Staff was great. Car was clean and had no issues
While the car pick-up experience was very good, the return was way beyond expectations...
The young lady who checked us out at the East End Office was very professional, knowledgeable and informative, she needs to be commended for outstanding service.
Thank you again for her service... a most wonderful employee.
Seatbelts in the front two seats were not working well and it took over an hour to check out, because representative did not know what to do.
7 Mile pick up at front counter not interested in providing service. Car was very well used and needed work. Staff at airport drop off were prompt and courteous.
The counter staff works as quickly as they can to take care of the line that can develop. Have been renting from Andy's for 15 years. Always satisfied. Due to a family emergency, we had to return the car a week early this trip. My rental contact adjustment was handled efficiently and without question.
Everyone in the company is very cheerful and helpful
No windshield fluid, broken release button on rear hatch.
Everything was as we ordered.
The car was almost brand new and clean. They were busy when I dropped it off but the staff was still helpful!