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It was just OK
It was just OK
We have used Andy's for our annual Cayman trip for nearly 20 years. They used to have the best cars and the best prices. Last year was bad and this year was horrible. It took over an hour to get checked out. For most of the time, there was only a trainee working the counter. The car was dirty. The interior lights didn't work. The radio didn't work (the antenna had been broken off.) We had the same problem when we checked in the car, no one at the return desk. We won't be using Andy's any more.
Everything grand except for extremely surly counter service - this is an issue with Caymanian business as a whole. There is no effort to come across as friendly or to go above and beyond (unless you are dealing with non-Caymanian staff). As a customer, Caymanian customer-facing staff are the worst I have experienced anywhere in the world - they give the distinct impression that you are a burden on their time and that you should be grateful that they are willing even to speak with you.
I always have a great experience renting from Andy’s!
The check in experience is very slow. It would be great if all of our information was saved on file when we checked in since we rent every year. It’s usually 20-30 minutes to check in and with other rental car groups it’s 10 mins or less.
🤘🏽
Becky was extremely helpful and very friendly. Our flight had been delayed several hours and customs had taken a long time. Her wonderful attitude set our vacation back on a positive note. We had more luggage than would fit into the car , she arranged for Victor to transport the luggage. He, too , was very nice and went the extra mile to help us.
The team in your office is very friendly! The trainee was super helpful and friendly as well. thank you!
All great just as it always is with Andy's