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Service is a little slow since all information has been entered online before arrival.
The vehicle was quite worn.. The body had many dents and the interior was dirty.
Had to replace first rental car with second one. Andy's was very helpful.
The air conditioner took a very long time to cool down the car's interior. Very unhappy with the extra charges (our flight there gets in early but the flight home is later in the day so there were additional charges even if I returned the car around 1 1/2 hours past the time the car was picked up on the day of arrival. I realize that your staff needs time to clean the cars for incoming renters. I have been renting from Andy's over 15 years and feel that a bit of leeway should be granted.
Cars are old and in poor mechanical condition. I've rented from Andy's exclusively over the past 18 years and was always with pleased with the quality and value of the cars. However, my rental this week was subpar. I was actually stopped by a police officer because the registration on the windshield was expired.
N/a
This was our first time using Andy’s services. Our return experience was quick and flawless.
Courteous & helpful staff
Cars clean & comfy
I have used Andy's several times in the past, and have always had a great experience with them.
We go the Grand Cayman every year and have been using Andy's for well over 25 years.