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This was my first international rental. Every step went as smooth as possible and will rent again from Andy's when I return to Grand Cayman.
We had to wait for 75 minutes to be served and get our car. Your management needs to be more aware of the volume of traffic in the office and staff accordingly. I will give you one more try but if the service is this bad again I am going to another agency!
Andes gave me discount
Andys has it on island
On a Saturday afternoon with several flight all arriving around the same time, it would have been helpful to have more than two staff on duty. Took an inordinate amount of time to get waited on.
Good
Almost everything was great. I only put "satisfactory" for being waited on promptly because it was a long wait and Andy's appeared to be understaffed but perhaps some representatives were at lunch? I may also say some customers in front of us seemed unsure of what they wanted or had not reserved ahead of time. The wait time aside, we've rented with Andy's for years and will continue to do so. Great company and great people!
We loved the new red Kia which replaced the otiginal car we were supposed to take. The first one when turned on made the worst screeching sound. The agent was very good in changing the transaction. Thank you.
Way to long of a wait during a very busy Saturday to pick up car. Workers were good but Andy's should have had more staff. 3 workers at the counter and 1 went to lunch. Way to long of a process and wait time. Returning the car was great.
Great Car! No problems with any part of rental.