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Rented a Jeep Wrangler and was told not available, so agency prepared paperwork for another car. They then told me that car was not available due to an issue. They then tried to give me an even smaller vehicle for my family and I. It wasn't my fault that their cars hadn't been checked in properly but yet they made it seem like it was. There was another similar vehicle to the 2nd one present on site but I was told that that was reserved. I had made my reservation too! Crappy customer service.
Rented a Jeep Wrangler and was told not available, so agency prepared paperwork for another car. They then told me that car was not available due to an issue. They then tried to give me an even smaller vehicle for my family and I. It wasn't my fault that their cars hadn't been checked in properly but yet they made it seem like it was. There was another similar vehicle to the 2nd one present on site but I was told that that was reserved. I had made my reservation too! Crappy customer service.
They battery in the key was dead so it did not remotely open the car which was a bit of a pain. Otherwise, the car was great. Thanks for contributing to a great vacation!
Vehicle and price were great. Staff was friendly. Only complaint was that we spent nearly 2 hours there getting checked in and getting the car. Very difficult waiting with a large family.
We have now rented from Andys 6 times and will continue to do every stay!! Everyone is so friendly and helpful, we have asked for right sided driver every year and you accommodate us!
Was happy
We rent from Andy each tie we come to the island. It was twice in 2016
We got an economy car but didn't realize it had no trunk or glove compartment. Turned out not to be a problem and of course my fault for not knowing the car I chose but I'm not that familiar with cars so didn't even think to check.
Not sure this is your problem but am passing the thought along
Desk staff were beyond nice and helpful.
Love the Suzuki Swift. I come down several times per year. I will look for it again next time. Thank you.