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I requested a full seize car. I received a Chry. 300 that was 10 to 15 years old. When the attendant delivered the car to me both front windows were down. As I drove off I put both front windows up and to my disappointment I was unable to see clearly out the drivers side window. In fact everything was blurry with no depth perception. I had to return the car because it was unsafe. The Cayman Island office is understaff and I had wait 40 minutes once I got on line before getting to an employee
Went smoothly and they honored my requests.
Requested mid-size car/received KIA Rio; considered 'compact' or 'subcompact' by many agencies. Inadequate for 4 plus luggage. Rented mid-size before with Andy's/never received car this small. Had to change to full size KIA Optima/more roomy than Rio. However, rate charged was weekly $229/daily $38.24 but online rate is weekly $195/daily $32.50. Given 20% discount which helped but rates should not have been different. Net T&M charged $244.38 but with 20% off would have been $208.
Check in was terrible. One person who was not knowledgeable about the process very slow and there were 5 families to wait on with one person behind the counter. When you know there are people signed up for a certain time the process could be expedited by at least 2 people behind the counter
Return was quick by the supervisor who was efficient and pleasant and very helpful
Great value!
Good experience. No issues.
The staff was rude, unattentive, and did not seem to like helping tourists.
We love Andy's and use them exclusively when renting in Grand Cayman. We have a condo there and they never disappoint us! always helpful and my car is always ready and in good shape!
We requested an SUV as we were traveling with 4 adults and 1 infant. I requested an SUV and was told we would get something around the size of a Ford Explorer, we were given a small Suzuki and told this was the largest vehicle available. Because next time we will be traveling with 4 adults and 2 children we will not be using Andy's as our request for a larger vehicle does not seem like something that can be provided here.
The cars are always reliable and quick service to expedite our rentals. We are always impressed with the service as it is always quick, honest and thorough. See you next year!