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Though there were only 2 of us customers picking up cars after our flight, it took forever for the one agent to process each rental, even though both of us had rented there before and had reservations. Then again this place is always very slow!!
Suggestions are to stock right hand drive cars. I found driving a left hand car in a left hand side country more difficult when checking for cars on the right especially in the round-about's. Also, the Garmin needs an update. It didn't recognize the diversion of West Bay road around the new hotel/condo.
Vehicle was smaller than expected. Could have had other vehicle.But not really different except left hand drive. Got the impression all they had of my reservation was my name.Will try to reserve with someone who will guarantee my choice of vehicle.
I was at a recycling drop-off area and left the engine running to keep the A/C on. When I shut the door, I heard the car doors lock. I thought I'd be stuck for hours. I called Andy's and they were there with a second key in less than half an hour. I was relieved and very impressed with their service. Everything else was top-notch. Grand Cayman is a very expensive island and even though I didn't think we got a great deal, they were very competitive and we were happy. Nice people. Good company.
Our flight was delayed and they accommodated us in spite of the complications.
Originally reserved 7 passenger mini van and was given a van that would accommodate at best 6 adults comfortably without their luggage. Was able to upgrade to larger van but had to then pay for insurance. Both front seat belts do not work properly, air conditioning only works on #4. Needless to say the van was very dated for $1071 I expected much more. Avis had new vans that I should have switched to for safety concerns learned after leaving Andy's.
This has been the third or fourth time we have rented from Andys and the customer service and condition of the car has always been great. Thank you.
Always a pleasure to book with Andy's in Grand Cayman
Rate was much more than other agency. Returned vehicle 5 days early. Got same van (that was newer and in much better shape) for 3 weeks for what we were going to pay for one week at Andys. Van was old with mechanical issues. Eg steering wheel plastic was crumbling under my hands. Very difficult to get it into gear and stay in gear. Rear seat would not stay locked in floor. Loose steering. I told staff of the issues we found at drop off. Won't recommend Andy's.
The initial vehicle was too small, but they had a replacement, at the same rate, that was a perfect size for us. Very courteous staff!