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We liked the value(Price) of the rental. We were a little surprised at the quality of the vehicle in terms of how old it was. It served its purpose to get us around during our vacation though.
I've been renting from andys for 15 years and my family has since 1992. This last rental was the biggest piece of crap I've ever driven. I have two young kids in boosters, the boosters have safety clips but the van did not. why was this not even pointed out. the wipers broke and it rained daily. the seat belts latches for the front seats were broken and randomly slipped out. I pointed this stuff out upon return and was promptly ignored - just a huge junk heap all for $920.absolutely ridiculous
Excellent customer service and great cars available! I would definitely rent from Andy's again!
I wasny picked up , but it requires an answer
Best deal on the island.
I will be back again next year
I have rented from your company for years and have always been pleased. My comment has to do with the way one of your representatives handled a very rude customer. I checked in around 11:15 on the morning of May 26th at your airport location. The young lady with your company was very patient with the woman. No doubt this customer will give your company a bad review but it is not deserved. Ron Herring Lilburn, Georgia
The vehicle was clean and in good condition. The office personnel were competent but could be more friendly.
I have used andy's on 4 or 5 occasions without any problems.
Staff timeliness is always dodgy, but my sense is simply that there could be additional staff at busy times OR that folks arriving for vacation need to calm down and be more patient. If it is the latter (which I understand!) perhaps a cheerful sign encouraging renters to relax and be patient would smooth the experience. The rate. car etc. were terrific!
Our experience was smooth in both the pick up and drop off policy. We have used Andy 6 times now and will continue to use them as long as the service level continues.