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Excellent service and friendly experience!
Great service!
Vehicle satisfaction: The car battery died after a few days and it took 45mins to get a replacement car, but the replacement car worked well.
Good value for money: We rented the same car for half the price on our last visit in September.
The vehicle we rented, a Suzuki SUV, was a decent vehicle overall, but it sounded like it had some engine problems. It almost stalled a couple of times during the week. Also, the remote on the key didn't work. Not a big deal. But overall we were satisfied with the car and the staff was excellent.
value was good - not a fancy car but good enough for our needs - very convenient to airport
The staff was great except with knowledge of distance of Rum Pointe. Too far to drive and get back for cruise. Wasted day driving!! Vehicles were not what we reserved and then when finally got a jeep it was not great condition. Expected a better vehicle for what we paid.
We had the "check engine" light come on the third day of the rental, andwhile this often isn't a seriousissueifotherengine indicators are OK, we took it in to the office close to the Morritts where we were staying and the car was exchanged for another immediately. The Explorer wasn't as clean, and didn't have room for our luggage but we made do.
Overall - excellent job by Andy's
Upon arrival, we were told that the car needed to be cleaned & be ready in about 45 min. After 1 hour, we checked & the car was still not ready. I walked to the back & found the battery was bad. Nobody had tools to fix. Asked for another vehicle & told no. Waited another 30 min for car from airport. We were offered discount. Upon return noted discount of $3. Rented here 4 times now will not be a 5th. Disappointed in the handling of this situation.
No hassle rental
I have been using Andy's Rentals for as long as they have been open and will continue to give them my business as long as I am travelling to the Cayman Islands.
Pick up driver used mobile device while driving and seemed distracted