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My only concern related to this years rental is this.
I have always given you a cc# to hold but pay in cash when I return the car. I have paid this way the past 10 years with you.
This year my cc was charged and confusion related to reversing the charge so I could pay cash. My cc has a fee for out of country usage. I will be contacting you regarding the fee charged to me for running my card once I know the fees.
I cannot answer the last two questions at this time fairly yet
Terry Orr
I had used this before and was happy with it. This time the lady working the desk who we were told later was one of the owners wives was very rude and needs to work on her customer service. We are the customer not her. Then the car we got was shifting hard and looked like it needed repairs. So we went back to get another car and the second one they gave us had the check engine light on. This is not what service should bring for $100 for one day. Will not use again.
GOOD
Excellent service and vehicle!
We requested a Mustang Conv.. We were given a Mustang but the car was 7 or 8 years old, the convertible top had holes in it and one of the backseat seatbelts did not work. We then replaced the car with another Mustang but had to return it the following day when we discovered the back seats were wet and passengers clothing got wet after sitting in the seats for several minutes. We were finally given a midsized vehicle that was also old and beat up. We were not compensated for all the trouble.
It's always a pleasure renting a vehicle from you.
We have been renting form Andy's for many years now. We were very unhappy with our car this year. Although we always get the cheapest car we do expect it to be nice. This little green car was dirty and the radio worked when it felt like it.
If I rent again next year from Andy's those of us that are not divers (who may carry dirty things) should get nice clean cars.
Car was very new and was perfect for our needs. Our best rental car experience with this being our 5th trip to Grand Cayman.
I typically rent from hertz on grand Cayman but wanted to support the local business this time. We were really disappointed in the suv we received. It had 77k miles on it and no ability to either plug in our music or use Bluetooth. Also, the hatch on the back would not stay up and both my daughter and I ended up with welts on our foreheads from hitting our heads on it while loading luggage and groceries. People were very friendly but the car was terrible for $600 a week.
Too long to check in...I am a frequent customer and my records should be readily available. The car had a maintenance issue and the staff promptly came to the hotel and replaced it! Bravo, bravo!!! The air conditioner on the initial vehicle didn't work well; the replacement Suziki, however, was awesome. We love Andy's.