Carzi
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They never sent me the car that I ordered where it was located on the lot. There was no one in the building to talk to. I thought I had to buy insurance to get the car, but I didn’t have to so I wasted all that money I needed more miles and didn’t realize I was limited to 100 miles a day, which is ridiculous.I had to rent for two extra days to get extra miles so I wouldn’t have to pay a dollar a mile. I’m going on Yelp to tell people never to use this car rental.
Upon arrival, the car was filthy. No one had bothered to clean it. It ran poorly. It had 2 sunburst cracks in the windshield, which is both unsafe, and illegal. I didn't get my instructions to get the car until I was in the shuttle on the way to the parking lot.
I did not receive the booking information/where to pick up the rental car. It never arrived prior to me getting to the car lot. No one was in the lobby. I tried calling, there was no answer. I called more, and then I got a text to stop calling. I traveled and was expecting what I reserved. The agent only communicated through texts. Again, I just wanted what I reserved (and paid for) without a hassle, and with customer service. Very disappointed.
They don't have staff, only chatbots and shuttles so these questions are hard to answer. I know what I was quoted and that they took a deposit, but don't know for sure what the final total was until my deposit is returned. (for Q2) They have hundreds of poor reviews, many, many more than positive reviews online. I was a little scared to rent from them. Pick-up and drop-off were smooth though. WAY too many attempts to upsell me, and that is annoying.
When I arrived, no one was available to talk to. I followed protocol and managed everything electronically. Finally, a representative came and gave me the keys to the car. As soon as I got in the car, I was hit with an overwhelmingly strong pot smoke odor. Due to my schedule, I didn't have time to request a different vehicle. I had to get to my client. I was then sent a text stating there would be a late return fee. I'm requesting a refund due to the odor and poor customer service!
Getting a rental car at the Phoenix airport is a rugged experience at best. I opted to try Carzi with the "touch less" service and was pleased to find everything was fast and efficient for both pick up and drop off - so MUCH BETTER than waiting in line with the rest of the cattle at the "counter". I rented an economy vehicle, so I'm not sure what the quality of an upgraded vehicle would have been, but the economy corolla was adequate and in satisfactory condition.
Because I paid with a debit I was charged an extra $25/day and even though I offered to put the payment on a regular credit card I was not given the option and still charged $25/day!
So far, after I figured everything out, the rental experience was great.
Good deal.
The car had mechanical issues and it needed an oil change. On my return, I informed the attendant about the issues the car was having.