Carzi
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Vehicle was extremely dirty. Tires were worn out. Did not have rental contract until after we left lot. Asked to have representatives call me but never received a phone call. Had to reach out to get instructions on how to get car. Still have not received my deposit back. Over all terrible experience.
Picking up and dropping off the car we’re very easy faster than going over to the car terminal
NA
Limited mileage sucks, paying for overage sucks as well.
Carzi is my absolute favorite rental car company! They are kind, communicative, and thoughtful. The vehicles are always reliable and good quality. The convenience of not having to go to the PHX Rental Car Center and wait around at the counters is OUTSTANDING!
These questions don't
Reflect that it was contactless and really no interaction. If I get my deposit back in a timely manner- I will have great things to say about my overall experience ..
None
Pickup and drop off was very easy. This was the cheapest option so price was fantastic but the car we had was dinged up which that alone would not be a huge deal as you cannot control how people take care of the car but the bigger concern was the breaks badly needed to be done. Car was shaky upon breaking and would squeak when coming to a stop. Car also badly needed either an alignment or balancing as it was extremely shaky when accelerating and worse on the highway 55+. Thanks
They never sent me the car that I ordered where it was located on the lot. There was no one in the building to talk to. I thought I had to buy insurance to get the car, but I didn’t have to so I wasted all that money I needed more miles and didn’t realize I was limited to 100 miles a day, which is ridiculous.I had to rent for two extra days to get extra miles so I wouldn’t have to pay a dollar a mile. I’m going on Yelp to tell people never to use this car rental.
Upon arrival, the car was filthy. No one had bothered to clean it. It ran poorly. It had 2 sunburst cracks in the windshield, which is both unsafe, and illegal. I didn't get my instructions to get the car until I was in the shuttle on the way to the parking lot.