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Jared was awesome, he went above and beyond to provide excellent service and quality. One of the best rental experiences I’ve had thanks to Jared.
Jared was awesome, he went above and beyond to provide excellent service and quality. One of the best rental experiences I’ve had thanks to Jared.
No staff interaction (all contactless) so those questions should be N/A. Emailed instructions were clear, found car without any hassle. Airport shuttle was running at capacity so it took a couple to get out of the airport. After the shuttle drop off I was able to get to my car and get on my way quickly. Backup camera was misaligned and not much use.
The car was easy to pick up and drop off
I would not rent from car rental express as you cannot cancel and get fully refunded. If your flight is canceled due to weather, they will not fully refund and you will lose money as other rental agencies such as Hertz, Budget, Enterprise. etc. will fully refund.
Super easy. Their emails went to my Junk folder though so I was a bit lost at first. Really quick - much faster than Sky Harbor car agencies. Car was super clean and smelled great.
The rental process itself was great, very smooth and streamlined. Carzi was very responsive to me, even leading up to the trip, for questions I had. Carzi sent detailed emails, including exactly where to pick up the vehicle, where the keys would be, etc. This was the same with the return of the vehicle- very detailed instructions that were clear and easy to navigate. We were not provided the exact car Carzi had quoted and probably not as nice, but it definitely met our needs for the trip.
Car requested was not available, but it worked out fine for us. Delay in getting shuttle to parking area and not everyone could get on the shuttle. Very happy with rate and I was comfortable with the pickup and dropoff procedure. I think the email with pickup procedures could be a bit more concise to make it easier to follow, but all the information was there.
Great prices—thank you!
The white card to get us out of the parking lots did not work. We had to waste 45 minutes trying to find someone to help us and then get it to work.