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I submitted proof of insurance 3 days before my reservation. I did not realize that the card attached was out of date and would expire day of rental. Did not hear from Carzi until I tried to pick car up. Whomever I was texting with threatened to cancel my reservation until I pleaded and was able to update with current coverage. This would have been nice to know the day I submitted documentation
Very rude in chats
Best car rental experience ever! Easy, no hassle, instructions are very well explained. There was an issue wury the rental amount and it was corrected immediately. Highly recommended!
Rental process was veryy easy. I wish I would have known before purchasing the vehicle there needed to be a $400 security deposit. I would have been able to plan my trip better!
My car didn’t have registration on it.
Carzi should not be in business. The “customer service” is some angry dude texting you insults and berating you and then telling you to bring the car back. When I said sure, I’ll bring it back for a refund they go silent. Absolutely the worst car rental experience I’ve ever had. It clearly hadn’t been cleaned in awhile, I returned it nicer than how I got it. Will never go through them again and will make sure others don’t either.
So much easier and faster than a traditional rental agency.
Terrible user experience getting to the car from the airport
Carzi is efficient and price competitive. Some of their vehicles show their age, but function fine and the lower price makes it worth it. I will use Carzi again.
Easy to get the vehicle, the emails leading up to the reservation were timely