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The experience was easy, would use again.
Worst customer service I have ever seen
Rude and non responsive
The car was older than why other companies offer.
The car was older than why other companies offer.
I was nervous about the contactless experience but it was great! Their directions were very clear and the entire process went smoothly.
The owner's manual was not in the glove compartment. The lot was not very well marked as far as row labeling. There should be a map of the facility with a drawing on entering and getting to the area with row's marked. I passed the area once and had to go all around. The name on the bus and the name of the facility did not have the word CARZI anywhere on it and I kept having to look it up to make sure I was finding the right place. Reading and driving is not easy. Basically,a bit more detai
I would love to send you pictures of the unsafe car they tried to rent us and the unprofessional text messages from your agent.
The car had a terrible smell inside. I would have expected it to be sanitized better
During these times of COVID.
I had to rent from Carzi because they were the only company with vehicles available. The car I had was at least 10+ years old and I thought it was going to fall apart on some of Phoenix’s roads. It was not maintained well and was NOT worth the $475 price tag for 2.5 days.
They also took a “deposit” AFTER they had already charged my credit card for the full amount, so that made no sense at all.
Do yourself a favor, plan ahead and avoid this company.
200 miles is not enough for the PHX area. Please double or make unlimited. Also, staff did not return message. It was my first time renting through Carzi and I had a couple of questions about billing. I still don’t know what my final bill is. However, the pick up and drop off process was easy.