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Car was dirty. Was not parked where they said it was. Directions to the car were very vauge
The agent who texted me instructions was EXTREMELY RUDE and argued with me at every point in the process. He offered a vehicle upgrade then promptly took it away, and even accused me of lying about my previous experiences renting cars (I've done so regularly for 30 years). I didn't mind the contactless aspect of your services, but merely because of the tone, snarkiness, and bait & switch of the agent I will not be renting from you ever again or recommending you to others. Bad customer service
Not only was it extremely hard to find the vehicle, I had to wait over an hour to receive it. Once I returned it, I was also told I wouldn’t receive my security deposit back because the fuel was empty. When booking, I was informed that the first 400 miles were free. When contacting customer service they said differently. Overall this is the worst experience I’ve had with a car rental company and will not be choosing this one ever again.
Made a flexible reservation and tried to cancel 3 days in advance, text only contact ability, was told it was non refundable (I hadn’t paid) and then they stopped communicating with me after only a one line response from them. I tried to clarify and cancel and discuss with over 30 attempts all of which were ignored. What an awful customer experience wondering if I was going to be lumped with a large bill while trying to cancel rather than no show. No care for their customer.
Rental company was good, had the opportunity to wait in the lobby of the parking garage. Our rental was 3 hours delayed due to other customers returning it late. It was out of our control, but understandable. Car was clean, drove well, and getting in and out of the parking area was smooth with the way they have everything setup. Really enjoyed the contactless rentals! Would rent from you guys again.
Incredibly rude customer service. When picking up the car, the representative made some very rude remarks. I’ve worked in customer service my whole life and was shocked by the way they had treated us.
Since there was someone onsite, I would have preferred being able to talk to someone face to face. I probably won’t use carzi again.
Love Carzi! They are the best rental car company in Phoenix! So easy to use!
This is my favorite rental company in Phoenix! They are wonderful!
Very smooth process.
Our only complaint is that we did not get our instructions via email in a timely manner. We were early to pick up our car and had to wait for the email to know which car was ours. However...when I texted, I got a prompt reply and learned that there were some problems with another car being turned in with damage. I was kept in the loop of information and the car we received was an upgrade from original contracted one. We will continue to rent our cars here.