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I was pleasantly surprised at how easy the whole process was. No waiting in line, no long checkout or checkin process. Just follow the extremely clear instructions in the email and it worked great.
You canceled on me the morning of the rental
You canceled my reservation on the day I landed at Pheonix and was to pick it up. You have no idea what problems this caused.
My car was clean
I was expecting a jeep and received a Honda that was dirty, had chips in the windshield (I took pics upon arrival) , dim lights, missing gas cap (I bought a new one in case they tried charging me) & strong smell. Very easy and convenient to get but car definitely was not worth the price.
Very fast and efficient, worked well for last min reservation
A ripoff, downsized our car last second without a discount, didn’t say anything about charging per mile after 300 miles. Who is going to rent a car for 300 miles in the first place. Horrible experience will never rent here again
It was the worse experience ever! They canceled my booking at two hours of picking up the car with an excuse of payment method wasn't go tru , but still my card has been charged. It was so disappointed, being at airport and don't have a car on time because the rental company Carzi just canceled the reservation without reason.
My pick up instructions were sent to my spam email so I ended up in the wrong place to pick up my car. The car was not road worthy it vibrated on the road going speed limit. tire monitors came on. windshield wipers were horrible during several heavy rainstorms, I could not see very good out of the tinted back window. the vehicle felt unsafe and it had filthy car seat covers. It was an embarrassing joke! I will never use this service again.
We did not feel safe taking the vehicle out of town. My safety and life with worth more than the savings offered
The rental car's transmission was slipping, the key fob battery was basically dead and had to be overridden to start. The car had been in an accident. On the passenger side a pick and pull front door had replaced the original door and the rear door had paint runs. A cheap fix. The glove box had multiple year registrations and paperwork from 2017-present- not clean or maintained