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Spent $700 for a 2 day rental on a premium luxury vehicle. I arrived and found a Mercedes’ C300 with pieces missing and broken on the rear bumper, all 4 wheels had significant curb rash, the tint was peeling off of the windows and the inside smelled like someone smoked at least a pack a day inside the vehicle. I requested a new vehicle and was told,
“Nothing is available find a new ride” they refused to call and would only text. I’m a double amputee wounded veteran from the Afghanistan
I reserved a luxury car such as a Mercedes. I was told to pick up a Toyota Camry. I message via text to let the person texting me know that I need a luxury car. They proceeded to tell me that the Camry is the only car they have and if I don’t want it then I need to get a refund. I told them that was bullshit and that they should find me a car. The person acted as if they live in an isolated world and have never heard that word. They told me that will not rent to me and that they will report me
Once the system is figured out it is very efficient. I failed to read the instructions emailed to me in detail so this first rental experience was a little difficult but after reading the emails sent to me everything proceeded very well. I never physically interacted with anyone throughout the rental period. No standing in lines.
I will use Carzi again.
I was hesitant to use this service as it was new to me. But they made the process simple and easy. Only suggestion would be the metal lock box used to access your key was too hot to the touch from sitting in the car.
Carzi cancelled my reservation 5 hours before I was supposed to pick it up via email which left me stranded in my destination. I would NEVER rent from Carzi as my reservation with credit card from a week earlier was not homered. Email said Due to high demand and travel in the Phoenix area we are unable to keep your reservation. My reservation meant nothing, be warned!
Rental cancelled day of pick up. Won't try this again.
The shuttle service to and from the airport is great. The vehicle could've been a bit updated. I had a hard time finding the spot to wait for the shuttle. I called the customer service and the lady had an attitude,was not polite at all and rushed me off the phone.
The overall experience was good and the no contact rental pick up and drop off was easy and convenient but the car itself was not very clean. Lots of stains in the seats and marks on the car.
I will defiantly use this company again and refer this company to everyone!! I had great experience.
I have not received a receipt. There is no human to get in touch with. The car shimmied when you were on the highway. Definitely not rent there again.