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It was definitely a different experience than what I'm used to, but overall I left satisfied and would recommend to anyone.
From the beginning the vehicle was dirty. I did not know until I got off the lot that there were issues with the brakes. There was no help to resolve anything when I notified the company.
Everything was good
I found the entire process of finding/obtaining the car was very easy to follow. Same with returning it.
Best experience renting a vehicle ever. Directions were easy to follow. Agent was amazing to work with for any questions.
This was the first time renting from Carzi . Overall it was a very good experience, although I did have to request the information for the pickup to be sent, as it had not at the time we were picked up at the airport. I also didnt have the information about the gate pass card needed to exit or return the car. Both issues were easily resolved.
Great car and great price. The booking process was very easy, but then the pre-check-in and pick-up processes were a bit clunky. Had to chat with company staff who tried to upsell me in several ways before giving me the instructions to my reserved vehicle. This is not uncommon for rental car companies, but it is annoying nonetheless. I will use the company again, but now with the knowledge that it's not quite as straightforward as it initially seems.
Carzi canceled my reservation while I was flying to my destination because I did not fall for their extortion attempt of forcing me to purchase their insurance coverage, in spite of all communications indicating that I would assume liability without it (I have my own coverage through a credit card). A bunch of con artists.
There was a lack of transparency.
I did not get the car due to the website issues that was supposed to process authorization, I had to cancel the rental.
The rental company CARZI sent me several harassing, intimidating and threatening emails. The CARZI representative was exceptionally rude and insensitive.
I would 100% tell everyone to steel very clear of this website for booking any rental cars in the future. Very unprofessional and very rude.
What a wonderful experience this was. I love the contactless concept! By far the fastest rental experience I’ve ever had.