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Your company is a joke. Upon arrival, I was told there was going to be a three hour delay. After communicating with customer service a couple times, I eventually stopped getting responses. I was never given information on how to pick up my car, thus never received one. I called and texted multiple times. I reported you to my bank and plan to leave reviews everywhere possible. This was the worst car rental experience I’ve ever had in my life.
Nothing but rude. Will never use your company again and have let people know online how horrible your company is.
There was absolutely no customer service. Couldn’t find the rental car agency so called them. They never called back so we were never able to pick up our car. Had to end up taking an Uber. Received a harassing email saying they were going to take action for breach of contract. Absolutely worst car rental experience I have ever had. I will report this to my credit card company and BBB.
Check out was a little confusing as I never received a text notifying that my return was complete
I was cancelled the day of and I had to pay double to book somewhere else. WIll never trust them again.
I had never used this service before and it was much easier than waiting for an appointment with Sky Harbor Car Rental Centers. Unfortunately, Priceline allowed me to schedule a pick-up time for my vehicle that was outside of the car rental hours at Sky Harbor Airport, so using Carzi was a pleasant alternative that I will use moving forward than any of the larger car rental agencies. The pick up process was easy, as was the drop off process.
Would have liked to receive an email on return date with instructions similar to when I picked up vehicle!
Booked the reservation and had to immediately
cancel within a few minutes. Was told I had to pay
an administrative fee. Could not speak with anyone over the phone. Only was able to text. Not a good way to do business.
Be careful with this car I company. You have to provide your info to even Gey a quote. Once they get your credit card info, they will run it whether you booked a vehicle or not, then you have to dispute the charge. This company are thieves! Also, the vehicles aren't at the airport. You have to meet a private ride to the location & they may or may not have your vehicle. Fly by night place, stay away!
Must say, first time renting a car through a contactless process. It all worked extremely well, from airport shuttle to picking up the car, returning it and shuttle back to the airport five days latter. Didn't talk to a person, other than the shuttle driver (nice guy by the way). Fast and easy. Painless.