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This is my favorite rental company in Phoenix! They are wonderful!
Very smooth process.
Our only complaint is that we did not get our instructions via email in a timely manner. We were early to pick up our car and had to wait for the email to know which car was ours. However...when I texted, I got a prompt reply and learned that there were some problems with another car being turned in with damage. I was kept in the loop of information and the car we received was an upgrade from original contracted one. We will continue to rent our cars here.
It was definitely a different experience than what I'm used to, but overall I left satisfied and would recommend to anyone.
From the beginning the vehicle was dirty. I did not know until I got off the lot that there were issues with the brakes. There was no help to resolve anything when I notified the company.
Everything was good
I found the entire process of finding/obtaining the car was very easy to follow. Same with returning it.
Best experience renting a vehicle ever. Directions were easy to follow. Agent was amazing to work with for any questions.
This was the first time renting from Carzi . Overall it was a very good experience, although I did have to request the information for the pickup to be sent, as it had not at the time we were picked up at the airport. I also didnt have the information about the gate pass card needed to exit or return the car. Both issues were easily resolved.
Great car and great price. The booking process was very easy, but then the pre-check-in and pick-up processes were a bit clunky. Had to chat with company staff who tried to upsell me in several ways before giving me the instructions to my reserved vehicle. This is not uncommon for rental car companies, but it is annoying nonetheless. I will use the company again, but now with the knowledge that it's not quite as straightforward as it initially seems.