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This was the first time renting from Carzi . Overall it was a very good experience, although I did have to request the information for the pickup to be sent, as it had not at the time we were picked up at the airport. I also didnt have the information about the gate pass card needed to exit or return the car. Both issues were easily resolved.
Great car and great price. The booking process was very easy, but then the pre-check-in and pick-up processes were a bit clunky. Had to chat with company staff who tried to upsell me in several ways before giving me the instructions to my reserved vehicle. This is not uncommon for rental car companies, but it is annoying nonetheless. I will use the company again, but now with the knowledge that it's not quite as straightforward as it initially seems.
Carzi canceled my reservation while I was flying to my destination because I did not fall for their extortion attempt of forcing me to purchase their insurance coverage, in spite of all communications indicating that I would assume liability without it (I have my own coverage through a credit card). A bunch of con artists.
There was a lack of transparency.
I did not get the car due to the website issues that was supposed to process authorization, I had to cancel the rental.
The rental company CARZI sent me several harassing, intimidating and threatening emails. The CARZI representative was exceptionally rude and insensitive.
I would 100% tell everyone to steel very clear of this website for booking any rental cars in the future. Very unprofessional and very rude.
What a wonderful experience this was. I love the contactless concept! By far the fastest rental experience I’ve ever had.
I had the worst experience with this company of any company that I’ve ever dealt with in my adult life. They were rude and even threatening I ended up never picking up the car because the customer service representative who I also believe is the owner of the company was so rude and threatening that I was worried it would be some kind of a scam so I never even picked up the car
Awful and abusive. I asked to cancel my rental before picking up the car. When they kept sending messages to check in for my reservation, I asked for confirmation the reservation had been cancelled. Carzi finally responded with insults ("Stop messaging us. You have been such a pain for us") and threats (A formal complaint has been filed on you to the TSA as a problematic traveler.")
Everything from pick up to drop off went seamlessly. Very easy to use their service. It’s all done by text or email. If you have a question, they answer you almost immediately. Very happy with Carli!
Smooth and quick pickup and drop off. Love this model liked the text customer service. Would rather not get hustled on text to buy insurance, etc. that was only low point. This model beats waiting in line at counter and traditional car rentals. Will use cars I when it’s available.
Quick and easy pick up and drop off, no issues with the rental or contract, great rate.