REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
I was dubious about renting from Carzi but I will say that they were responsive to my inquiries and concerns. It was easy to pick up and drop off my car. Directions were clear and easy to understand. But the best part was the rate that i received. If you are trying to save money, I suggest using Carzi.
The CSR on chat said "I'll be with you in a moment" I waited and inquired twice if they were still there. After over 30 minutes of waiting I got rude and ridicule filled responses for another 30 minutes or so. I can send the chat to you. I was eventually allowed to just cancel for a $25 fee. By then I was happy to move on. I hope this helps you address the issue I had.
I will never again rent a vehicle outside of Carzi! Their emails/texts/updates/reminders/step-by-step instructions w/ pics were top notch & easy to follow! A+ for exceptional "Nordstrom-style" communication & customer service. Renting from Carzi saved us so much time and effort. No lines, no signatures, no add'l sales, etc. It was as easy as exiting the plane, boarded the shuttle, and getting into your nice clean rental parked exactly where they said it was. I rate my experience 10+++
Requested early pick-up. No problem and no charge. The rate was very good. Even upgraded SUV from minivan great rate.
Quick service - easy rental and easy return
Your company is a joke. Upon arrival, I was told there was going to be a three hour delay. After communicating with customer service a couple times, I eventually stopped getting responses. I was never given information on how to pick up my car, thus never received one. I called and texted multiple times. I reported you to my bank and plan to leave reviews everywhere possible. This was the worst car rental experience I’ve ever had in my life.
Nothing but rude. Will never use your company again and have let people know online how horrible your company is.
There was absolutely no customer service. Couldn’t find the rental car agency so called them. They never called back so we were never able to pick up our car. Had to end up taking an Uber. Received a harassing email saying they were going to take action for breach of contract. Absolutely worst car rental experience I have ever had. I will report this to my credit card company and BBB.
Check out was a little confusing as I never received a text notifying that my return was complete
I was cancelled the day of and I had to pay double to book somewhere else. WIll never trust them again.