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I will never again rent a vehicle outside of Carzi! Their emails/texts/updates/reminders/step-by-step instructions w/ pics were top notch & easy to follow! A+ for exceptional "Nordstrom-style" communication & customer service. Renting from Carzi saved us so much time and effort. No lines, no signatures, no add'l sales, etc. It was as easy as exiting the plane, boarded the shuttle, and getting into your nice clean rental parked exactly where they said it was. I rate my experience 10+++
Requested early pick-up. No problem and no charge. The rate was very good. Even upgraded SUV from minivan great rate.
Quick service - easy rental and easy return
Your company is a joke. Upon arrival, I was told there was going to be a three hour delay. After communicating with customer service a couple times, I eventually stopped getting responses. I was never given information on how to pick up my car, thus never received one. I called and texted multiple times. I reported you to my bank and plan to leave reviews everywhere possible. This was the worst car rental experience I’ve ever had in my life.
Nothing but rude. Will never use your company again and have let people know online how horrible your company is.
There was absolutely no customer service. Couldn’t find the rental car agency so called them. They never called back so we were never able to pick up our car. Had to end up taking an Uber. Received a harassing email saying they were going to take action for breach of contract. Absolutely worst car rental experience I have ever had. I will report this to my credit card company and BBB.
Check out was a little confusing as I never received a text notifying that my return was complete
I was cancelled the day of and I had to pay double to book somewhere else. WIll never trust them again.
I had never used this service before and it was much easier than waiting for an appointment with Sky Harbor Car Rental Centers. Unfortunately, Priceline allowed me to schedule a pick-up time for my vehicle that was outside of the car rental hours at Sky Harbor Airport, so using Carzi was a pleasant alternative that I will use moving forward than any of the larger car rental agencies. The pick up process was easy, as was the drop off process.
Would have liked to receive an email on return date with instructions similar to when I picked up vehicle!