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Upon arrival, the car was filthy. No one had bothered to clean it. It ran poorly. It had 2 sunburst cracks in the windshield, which is both unsafe, and illegal. I didn't get my instructions to get the car until I was in the shuttle on the way to the parking lot.
I did not receive the booking information/where to pick up the rental car. It never arrived prior to me getting to the car lot. No one was in the lobby. I tried calling, there was no answer. I called more, and then I got a text to stop calling. I traveled and was expecting what I reserved. The agent only communicated through texts. Again, I just wanted what I reserved (and paid for) without a hassle, and with customer service. Very disappointed.
They don't have staff, only chatbots and shuttles so these questions are hard to answer. I know what I was quoted and that they took a deposit, but don't know for sure what the final total was until my deposit is returned. (for Q2) They have hundreds of poor reviews, many, many more than positive reviews online. I was a little scared to rent from them. Pick-up and drop-off were smooth though. WAY too many attempts to upsell me, and that is annoying.
When I arrived, no one was available to talk to. I followed protocol and managed everything electronically. Finally, a representative came and gave me the keys to the car. As soon as I got in the car, I was hit with an overwhelmingly strong pot smoke odor. Due to my schedule, I didn't have time to request a different vehicle. I had to get to my client. I was then sent a text stating there would be a late return fee. I'm requesting a refund due to the odor and poor customer service!
Getting a rental car at the Phoenix airport is a rugged experience at best. I opted to try Carzi with the "touch less" service and was pleased to find everything was fast and efficient for both pick up and drop off - so MUCH BETTER than waiting in line with the rest of the cattle at the "counter". I rented an economy vehicle, so I'm not sure what the quality of an upgraded vehicle would have been, but the economy corolla was adequate and in satisfactory condition.
Because I paid with a debit I was charged an extra $25/day and even though I offered to put the payment on a regular credit card I was not given the option and still charged $25/day!
So far, after I figured everything out, the rental experience was great.
Good deal.
The car had mechanical issues and it needed an oil change. On my return, I informed the attendant about the issues the car was having.
Following the directions was not easy. Took me quite some time hauling my luggage to find the car which wasn't great. Car was very smelly, smelled like marajauna, made me nauseous. The windshield had a chip in it and I was scared to have the windshield break. I didn't appreciate that someone contacted me prior to pickup to upgrade me to a different vehicle as it was "not safe" so I actually ended up having to rent another vehicle. I'm really disappointed.