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They rented me a car that had been wrecked. A piece of metal gouged into the tire everytime I hit a bump. This car was a liability that took me and my son's life in jeopardy. Hitting a bump doing 70mph on the highway, I could hear the metal digging into the tire. I would never rent from them again, and would advise other people to do the same.
They have nobody to talk to if you have an issue either. The only contact is chatting with an AI bot. It was extremely frustrating. This company sucks.
All services were excellent! The best part of renting with Carzi is/was the communication. All questions and concerns were answered efficiently and quickly. GREAT JOB CARZI!
It worked perfectly for my needs but may not be for everyone, as you need to follow a logistical path specifically start to finish and be reasonably savvy with your phone. I thought the communication and instructions were well done and covered the bases. Many people I come into contact with are not mentally calm and patient enough for this process, as well done as it is.
I will definitely use again!
I was given a fob key with low battery. Car broke down and would not start when I needed to get to the airport. I was stranded. When I called agency for help they refused to let me speak to a real person. The text bot just told me it was my own problem to fix. I will never use this agency again.
Thank you for being helpful with everything ☺️
It was a super fast and easy process. I would use them again.
Very easy. They used text messaging effectively, to let me know what to do, pickups and drop offs, I was never confused or lost.
No one available at check in to answer questions if all forms had been completed and received
Carzi is quite convenient
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