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Following the directions was not easy. Took me quite some time hauling my luggage to find the car which wasn't great. Car was very smelly, smelled like marajauna, made me nauseous. The windshield had a chip in it and I was scared to have the windshield break. I didn't appreciate that someone contacted me prior to pickup to upgrade me to a different vehicle as it was "not safe" so I actually ended up having to rent another vehicle. I'm really disappointed.
Wiper fluid was low and wipers were in terrible condition. We had to drive in rain during our trip and it made for not so safe conditions. Car was in okay condition, but not super clean. Could have been cleaner.
Easy rental service. I would recommend to friends.
13.99 per gallon for gas? Are you kidding me? This is unbelievable. I will make sure to rate you everywhere I can.
I made my deposit with a debit card without having seen that it would require a added charge, almost the price of the rental. I offered to pay it with my credit card but the operator wanted no part in trying to be accommodating. kept sending me screen shots of the rules and shot down any type of resolve that didn't involve me paying almost double for my rental. the car I received was old, paint faded, ran poorly and had these poorly kept seat covers on the front seats.
It took 20 minutes from exiting the plane to be in the car I rented. Everyone I know who has rented with other car companies at PHX waits hours on average to get their car rentals. It’s so much easier and less stressful with Carzi! This is my third time over the past two years, and I will definitely continue renting from them. You can’t beat the convenience and reasonable rates!
Quick and easy pickup and drop off
Love Carzi! Will never rent anywhere else in Phoenix!
No way to call and directly talk to agency representative. Charged for gas that was not needed. Charged for second driver who declined authorization due to excessive rates. Lock Box for car key access had a different access code than what was given to me. Approx - $12.00 a day rental turned into over $50.00 a day. Never again will i use this company.
This was the worst rental car experience of my life. I will never rent from this company ever again and I will warn everyone I know to not use this company. Staff only communicated via text and were extremely rude. Never again