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I was, to be honest, a little nervous as I’d never used this company before. Even though it is contactless, I received a pretty prompt text response. There was a very nice gentleman who answered all my questions at the pickup site.
Thanks
Uncertain why you had to take a damage deposit when reservation was already paid for and card in your system.
This was the worst car rental experience I have ever had!
Tried to scam me for damage that was already there. Shady behavior from staff. Glad I took my own videos and did not trust this company. Had that familiar- we are gonna try to scam you feeling!
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Never picking up the car because it was not ready at the scheduled pickup time, waiting over an hour for customer service response and then they were rude!! Never again!!
This experience was very easy! First time renting a car and it was great!
Super easy process and very helpful, fast text support for all my questions.
Everything was good. My only issue is the SUV car I was initially given did not work, and they suspected I was lying about it when I complained about the same. I would have liked if they trusted me and didn't respond to me like I'm 100% wrong in implying there is an issue with the car, whatsoever. Rest of the communications I had were good.
The price can't beat and the car was very nice. The only problem is that I'm in my 60s and not used to not working with human beings. Having everything online and working through emails and texts was a bit difficult. For younger people, this would be a non-issue, of course. All in all, I would use Carzi again because they are so affordable.