REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
I wish they would send the pre-checkin email a few days beforehand. It takes a little bit of effort to get to the rental car, but it is well worth it. A very good value overall.
Getting the car was easy and drop off was even easier. We did have to wait to pick up the car, but that was because our flight was early.
Had to text and ask for the lockbox code email, but got it quickly and that was all it took. Very easy pickup/dropoff process. Better than the regular airport agencies. No waiting in lines and signing documents for 15 minutes. Picked up promptly, got to car lot, got in the car and left.
Super easy and no contact! Loved it!
Nice car, great price. No instructions for using card reader to get in and out of lot.
The value was great, and the shuttles were prompt. I had a couple of questions, which were answered quickly by text. I would definitely rent again.
A little more information on insurance and liability coverage would be fantastic. When you are from another country or even another state, what kind of proof of liability is excepted would be great information. Also a quick rundown on the entire procedure in an email or text will make the process super smooth. Thank you for the rental it was fabulous.
Instructions were a bit confusing, plus there was no advertised phone number to call if you get in a pinch. We had to Hong.
Terrible customer service and terrible car
Extremely difficult to find Carzi - no signs, no information on site. Terrible customer service, no staff available in person, online or over the phone, no information provided about how to access the car I had rented (and already paid for). I left without a car after trying to find Carzi, connect with staff and locate the car for 2 hours. Only positive is that Carzi reimbursed me the next day. Not sure if this is a real business or a scam.