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Terrible, contactless is not good you need a person to be able to ask questions
To many things can go wrong. The text said I didn't leave the keys I followed the instructions on how to return the vehicle never a follow up on if they actually found the keys in the glove box. Lack of communication. Said the staff told them I took the keys when I told them where I parked the car and left the keys. No follow up at all. Very poor experience
The instructions on where to find the shuttle were very unclear. There should be more information on the confirmation portal about picking up and dropping off your car.
I was a little confused as I received an email that made it sound like I needed to wash and clean the car before returning it. Never experienced this before when renting a car.
It was a positive experience overall, but I have to say I was disappointed in the vehicles themselves. The first car literally had its front bumper hanging loose on the driver side, and was missing the quarter-panel trim. The replacement vehicle they offered had two chips in the windshield, but they were pretty small so it wasn’t a deterrent. Other than the vehicle issues, it was a great experience.
Poor reservation procedure, but overall my experience was positive.
• The reservation process gets 2 stars. Michael from customer service saved my business
• Quality of car – 4 stars – was a fine vehicle – a couple minor dents, no other issues.
• Quality of text/email based customer service – 5 stars – Michael saved the day.
• Value – 5 stars – by far most budget friendly choice.
• Cleanliness of car – 4.5 stars
Definitely will use again wherever available. Top notch for those who want efficiency.
Very prompt response rate from the company and a very good value.
The link did not work. They had to make another reservation. Spent 90 minutes before leaving the car rental. Did not like all the texting back and forth
Very easy from start to finish. The car was clean with low miles and no issues at all.
Everything was quick and effective