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Instructions were a bit confusing, plus there was no advertised phone number to call if you get in a pinch. We had to Hong.
Terrible customer service and terrible car
Extremely difficult to find Carzi - no signs, no information on site. Terrible customer service, no staff available in person, online or over the phone, no information provided about how to access the car I had rented (and already paid for). I left without a car after trying to find Carzi, connect with staff and locate the car for 2 hours. Only positive is that Carzi reimbursed me the next day. Not sure if this is a real business or a scam.
Vehicle information was sent to email an hour after reservation so we were clueless on what to do. Difficult to contact anyone to inquire.
Someone was actually there at pickup and promptly stepped in to help me locate the car and walked me through the process. Super kind and helpful. And the car was great!
Love the process. I needed to pick up the vehicle a little early and they accommodated. Second time I have rented with carzi and i will continue to do si.
Great service and extremely easy to use!
The rental I had purchased was either damaged or not returned so the staff offered me a sedan instead but did offer and gave me a discount for the inconvenience. The only complaint I would have is I was not notified of this upon my arrival and I had to reach out to them to find out where my vehicle was. I feel they should have let me know prior to my arrival to the pickup site.
Terrible, contactless is not good you need a person to be able to ask questions
To many things can go wrong. The text said I didn't leave the keys I followed the instructions on how to return the vehicle never a follow up on if they actually found the keys in the glove box. Lack of communication. Said the staff told them I took the keys when I told them where I parked the car and left the keys. No follow up at all. Very poor experience
The instructions on where to find the shuttle were very unclear. There should be more information on the confirmation portal about picking up and dropping off your car.