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I was a little confused as I received an email that made it sound like I needed to wash and clean the car before returning it. Never experienced this before when renting a car.
It was a positive experience overall, but I have to say I was disappointed in the vehicles themselves. The first car literally had its front bumper hanging loose on the driver side, and was missing the quarter-panel trim. The replacement vehicle they offered had two chips in the windshield, but they were pretty small so it wasn’t a deterrent. Other than the vehicle issues, it was a great experience.
Poor reservation procedure, but overall my experience was positive.
• The reservation process gets 2 stars. Michael from customer service saved my business
• Quality of car – 4 stars – was a fine vehicle – a couple minor dents, no other issues.
• Quality of text/email based customer service – 5 stars – Michael saved the day.
• Value – 5 stars – by far most budget friendly choice.
• Cleanliness of car – 4.5 stars
Definitely will use again wherever available. Top notch for those who want efficiency.
Very prompt response rate from the company and a very good value.
The link did not work. They had to make another reservation. Spent 90 minutes before leaving the car rental. Did not like all the texting back and forth
Very easy from start to finish. The car was clean with low miles and no issues at all.
Everything was quick and effective
Spectacular, practical and precise method of renting and delivering the car. The best car rental service I have ever had in my life.
I was disappointed only when they were asking to verify my credit card literally as I’m sitting there in Phoenix parking garage. I gave all the information weeks in advance. They should’ve asked me then when I wasn’t under stress, I couldn’t figure out how to do it and then I asked the desk girl who could care less that I was standing there For help. She seemed bothered when I asked how do you do this and she says I don’t work for carzi I work for the parking company. I was extremely d