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This was my first rental with Carzi. Now that I've done it once I'll surely do it again. When I was a bit confused about the pickup, they answered my texts right away. The car was clean and perfect for what we needed.
Seamless and convenient as always.
I wouldn’t rent from a regular rental company if I can rent from Carzi.
I received a text message telling me my reservation was cancelled minutes after I landed. They did not offer me any other vehicle, they did not respond to any of my texts, they would not speak to me on the phone. I was left stranded in a city I did not know on Thanksgiving, desperate to find a car at the last second. Unsurprisingly, in this situation, I paid a huge premium over what I had reserved. I am disgusted by my experience and will never use this "business" again.
The experience of no contact and quick pickup/return is fantastic. The only reason why I have continued. This last rental made me question continuing however. The inside windshield had a film on it which made it unsafe to drive when the sun hit it just right. When compared to traditional rental options, there are comparable prices. The cars are entry level models so the seats are uncomfortable and no luxuries at all. Doesn't take long to notice how uncomfortable it is when driving.
Will do it again ! Maybe do a 1 min video walking users through the steps.
My overall experience was great. The only confusing part of the rental experience is locating the rental. Upon arrival, it was unclear how to access the outdoor lot and the rows were not labeled very clearly. It would have been helpful if the row numbers were at the end of each row.
Carwiz/ Carzi is awful! This whole business may be a scam. They said they could not authenticate my credit card, and kept sending me emails to authenticate it even though I had many times. They charged me $211 three separate times for a total of $633. They said they would be charging a hold of $400. After charging me $622 they cancelled my reservation without my request, consent or knowledge. They will not get back to me about refunding me my money, so I have to work with the fraud dept
I was really excited to rent the Nissan, but it got switched to a Toyota when I got there. I was a little bummed. But it got me to where I needed to go.
Pickup and drop off instructions were clear and incredibly helpful. However the car had issues, and the customer service was horrible. We were delayed coming back and the response from customer service was rude and threatening charges that were clearly not in the contract I signed. I was told I ruined another family’s vacation by being late, absolutely unacceptable.
Process was easier than I expected. Good car and no issues.