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Other than finding the car during the pick up process, everything was great!
We rented a Nissan Pathfinder or similar. We received a Toyota Highlander. Our luggage would not fit due to 4 of us being on a golf trip. I tried multiple times to call and use the text and never got assistance.
To be told the morning of my trip that the car was canceled due to damages of a previous renter AND not offer a replacement is beyond unprofessional, it demostrates how unreliable of a business Carzi is. I'll make sure everyone in my circle who travels to Phoenix never use this horrible service.
Car had clearly been smoked in and attempted to clean/cover up with excessive air freshening. Was almost nauseating how much it smelled.
Perfect
Efficient and great service.
I love how easy the guest assistant text line was. All of my questions were answered quickly and completely. I will definitely be recommending this company to my friends and family who travel often.
No issues to report. Pickup and drop off were effortless.
my reservation was cancelled 30 minutes prior to pickup. I will never rent from Carzi again.
Rental was spotless, comfortable and actually nicer than what we expected based on what you typically obtain through larger rental agencies we’ve used before such as Enterprise, Dollar, Thrifty, Hertz- at extremely competitive rates! Will definitely use again!