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Pickup and drop off instructions were clear and incredibly helpful. However the car had issues, and the customer service was horrible. We were delayed coming back and the response from customer service was rude and threatening charges that were clearly not in the contract I signed. I was told I ruined another family’s vacation by being late, absolutely unacceptable.
Process was easier than I expected. Good car and no issues.
Other than finding the car during the pick up process, everything was great!
We rented a Nissan Pathfinder or similar. We received a Toyota Highlander. Our luggage would not fit due to 4 of us being on a golf trip. I tried multiple times to call and use the text and never got assistance.
To be told the morning of my trip that the car was canceled due to damages of a previous renter AND not offer a replacement is beyond unprofessional, it demostrates how unreliable of a business Carzi is. I'll make sure everyone in my circle who travels to Phoenix never use this horrible service.
Car had clearly been smoked in and attempted to clean/cover up with excessive air freshening. Was almost nauseating how much it smelled.
Perfect
Efficient and great service.
I love how easy the guest assistant text line was. All of my questions were answered quickly and completely. I will definitely be recommending this company to my friends and family who travel often.
No issues to report. Pickup and drop off were effortless.