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Pickup and drop off went very smoothly. I would use this rental agency again.
Everything was great. There was no delays. Pickup and drop-off was as smooth as promised
TOTAL SCAM!!!!!
Good
I have been using Carzi for the past year and a half. I have consistently had a good experience with using this rental agency. Initial setup takes a little bit of effort, but completely worth it to not have to stand in a line for up to an hour to get your rental, even after you've made the reservation. After you are set up in their system, rental is a breeze. Walk out of the terminal, get picked up, walk over to your car, drive away. I've no idea why other companies are not doing this. - Jim B.
This was my first rental with Carzi. Now that I've done it once I'll surely do it again. When I was a bit confused about the pickup, they answered my texts right away. The car was clean and perfect for what we needed.
Seamless and convenient as always.
I wouldn’t rent from a regular rental company if I can rent from Carzi.
I received a text message telling me my reservation was cancelled minutes after I landed. They did not offer me any other vehicle, they did not respond to any of my texts, they would not speak to me on the phone. I was left stranded in a city I did not know on Thanksgiving, desperate to find a car at the last second. Unsurprisingly, in this situation, I paid a huge premium over what I had reserved. I am disgusted by my experience and will never use this "business" again.
The experience of no contact and quick pickup/return is fantastic. The only reason why I have continued. This last rental made me question continuing however. The inside windshield had a film on it which made it unsafe to drive when the sun hit it just right. When compared to traditional rental options, there are comparable prices. The cars are entry level models so the seats are uncomfortable and no luxuries at all. Doesn't take long to notice how uncomfortable it is when driving.
Will do it again ! Maybe do a 1 min video walking users through the steps.