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I had never used such a "contactless" rental car service before so I was a bit hesitant. Everything went very smoothly as it all went exactly as indicated in the e-mail from the shuttle pick up at the airport, the car being exactly where it said it would be, the lockbox code, etc. etc. Would definitely rent a car using this same method again in the future.
Staff said they did not work for carzi
Fast, efficient and affordable. Would definitely use again or recommend to others.
Upon my arrival in Phoenix on 9/1/2023, I was notified via text message that Carzi was sold out for the day. When I inquired when my car would be available and indicated that I had an appointment at 9:00am, I received the following text message, “ Ive gone ahead and cancelled your reservation. We would prefer you book elsewhere. Good day.” There is absolutely no way I can recommend that car rental company to anyone.
Good courteous people
Great
Shuttle driver was the only one I talked to, he had literally never heard of carzi. When I returned it, staff member didn’t know anything about carzi, she just said they rent space from the parking lot. The car was clean, but smelled funny inside. I still don’t have a confirmation that the car was returned or a final bill or that my deposit was refunded, no phone number to ask questions. I’ll never do this again, rather pay the extra five bucks a day for even a fraction of customer service
Easy and a great value!
Overall a great experience. I would just say to make sure that the Shuttle Drivers know how to direct passengers better to where they can locate their vehicles.
For the money, it was great! I requested a Toyota Rav 4 and got something else but that was ok. The car was not perfectly clean and the windshield on the inside was dirty/hard to see through. The shuttle to and from the airport was great and the drivers were friendly. The email with directions were very descriptive and helpful. All in all it was a good experience and I would rent from CARZI again!