REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
Awesome business. Will definitely look for you all again
Would be nice if all cars had a sun shade for the windshield during phx summers. I returned a day early and a credit for the day I didn't use would have been a nice perk.
Ask Carl.
Website wasn't clear about the deposit I was going to have to pay, I didn't know about it until the day of rental. Car wasn't available when it was first expected to be, and it had a crack in the windshield that I had to just assume they had a photo of for fear of losing that deposit I didn't know I was going to have to pay. It was cheap though.
First time renter without prior knowledge of the workings was a bit of a learning curve as we arrived by private vehicle and not the shuttle service. Once we completed the full process we are now very satisfied on this service and will use it again.
What I appreciated most is how well outlined and simple the check-in instructions were. Made it extremely seamless and would book again just because it is still quicker than going to a counter and checking in with an agent.
better instructions could be given on where to go to find the car. I was not able to find it without a lot of help. a better description of the vehicle would have made my life a lot easier. I was expecting to look for a small car and they gave me a small SUV. I didn't know Toyota corolla was an SUV. And I expected additional emails before I returned it, I got none. They sent me tons of emails before I got the car and crickets afterwards. Didn't appreciate the tone when I asked for help thru text
instructions for vehicle pickup never sent as promised and it took some time to contact Carzi (doing so was not obvious on the website and there was no app). We were supposed to receive instructions via email 30 min prior to pickup but that never happened. We were arriving by air, and internet access in the air is spotty at best so the 30 min window really doesn't work. No instructions as to how to indicate when the vehicle was returned.
The contactless pickup and return was fast and easy. This rental company was truly about 40% less than other well known rental companies. I would rent using Carzi again in a heartbeat!
The contactless pickup and return was fast and easy. This rental company was truly about 40% less than other well known rental companies. I would rent using Carzi again in a heartbeat!