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Car had been smoked in and was very smelly. I’m very sensitive to smoke smell making it very hard.
First and last time.
My issue I have with the company, I could not find the rental car place in Phoenix. There was no shuttle bus around. So we walked there. My rental had a crack window , and peal windows tint. I text the online representative and submitted my images in. They still have not gave me answers yet. The car was not on the correct row, so I had to search for the rental. Found it in the wrong location. I had issues about my security deposit, I have not received my deposit yet.
After I got the car, within a few miles the low tire pressure light came on. When I put air in, all four tires were low, like in the low 30/high 20 psi range. This is not a big deal for me, but it seems like that should be checked in advance.
The car was not cleaned when I picked it up, there was still trash inside. There was also a sensor by my right foot that was hanging down from the dash.
Great
They rented me a car that had been wrecked. A piece of metal gouged into the tire everytime I hit a bump. This car was a liability that took me and my son's life in jeopardy. Hitting a bump doing 70mph on the highway, I could hear the metal digging into the tire. I would never rent from them again, and would advise other people to do the same.
They have nobody to talk to if you have an issue either. The only contact is chatting with an AI bot. It was extremely frustrating. This company sucks.
All services were excellent! The best part of renting with Carzi is/was the communication. All questions and concerns were answered efficiently and quickly. GREAT JOB CARZI!
It worked perfectly for my needs but may not be for everyone, as you need to follow a logistical path specifically start to finish and be reasonably savvy with your phone. I thought the communication and instructions were well done and covered the bases. Many people I come into contact with are not mentally calm and patient enough for this process, as well done as it is.
I will definitely use again!
I was given a fob key with low battery. Car broke down and would not start when I needed to get to the airport. I was stranded. When I called agency for help they refused to let me speak to a real person. The text bot just told me it was my own problem to fix. I will never use this agency again.