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TOTAL SCAM - no car, no one to talk to, got abused by text, demanded total refund (110 + 400 deposit) and they are STILL trying to access my account for funds. Would recommend law enforcement look into them.
I sent two emails and never got a response. There wasn't a key card in the car when I picked up the car. So because of this I had to pay $34 for parking just to get out of the Preflight parking lot.
The car smelled really bad when we picked it up. I had it for three days in Arizona and we had to drive with the windows down in the heat the whole time because it was so bad.
One reservation in my group didn't even have a car provided and my reservation was given the wrong car. Awful experience and awful customer servicer. Will advise against ever using Carzi.
Easy and excellent rental experience
This was an incredibly easy experience and much more convenient than a traditional rental car. I would highly recommend and will definitely use again.
Wrong color listed
The agency was quick to reply with unprofessional attitude when I complained about their deposit; but when I mention a backpack I KNOW left in the car, that I can see in the backseat on the video I took when I returned the car, the rep is non responsive. I see from other reviews that customers have had this exact complaint, but I can SEE I left my bag in there; if I could post photos I would. Do I honestly have to get a lawyer to get my stuff back? There is no # to call. This is so unnecessary
good
Was unable to get assistance at all. No response from the staff.. Vehicle was warning about needing maintenance when we were half way through the trip..It was unnerving .. did not get any response from the staff regarding mileage extension nor return extension. Had to return the vehicle at the most inconvenient time because our plans changed and we were not getting any assistance from the staff