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The agent working with me on pick up was extremely rude. When I asked if it was possible to move up my pick up time because my flight arrived early, I was told "NO" which is fine if not possible but it seemed like an easy ask so I followed up to try to explain the circumstances and was told I "should follow instructions." The vehicle that I got was in poor condition - it vibrated the entire time I drove it, the windshield wipers were shredded. I would have returned it if I was close by.
Nothing this company does is professional. This should be called Rent a wreck. The harassment and hard sales sucks. I think this is the biggest ripoff in the car industry.
Horrible customer service experience.
The process was seamless and easy to understand.
The tire was bald and wobbly. I felt very unsafe and did not drive the car.
Perfect
Inside of the car smelled and back seat was stained
I am not nearly as picky about vehicle standards as most of my friends and relatives; I therefore cannot go full-force into recommending Carzi to others as they might not put up with older vehicles and limited mileage. But I will reiterate that it was perfectly fine for me - clean and 100% functional.
Also, a portion of the text functionality (I have to wait to you reinitiate conversation before I can send something) is a little annoying, but something that did not ultimately hinder the rental
Horrible pick up directions; net up with three other people who all agreed. First of all, make it PLAIN immediately that “pre flight” is not a status regarding car but refers to NAME of shuttle. Secondly, Sky harbor terminal three pick up never picked anyone up. Some of us googled Carzi and website says location is the regular rental car facility. There are multiple sets of pick up directions; only one was useful. Trying to “chat” for information gets a condescending response. And car w
I am old (76) and not very computer savvy so as my first experience doing something like this. So it was a bit awkward at first but as it flowed i became very appreciative of this new trend in service. Thank you Next time i would know how to do it and it would be easy.