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This is the first and last time I will use this rental company. It wasn't clear that I had to add on coverage and then by the time I did the rental was far more expensive than other options. The car was disgusting and the cheapest rental car I've ever had. There was dirt smeared all over the vehicle, it smelled and it was just overall a really poor vehicle that hadn't been cleaned properly between uses. The whole experience was far inferior to even your average rental company.
The overall car rental experience was great.
I have put the large amount of security deposit. Please kindly release it as there was no issue with the car upon return.
I have to schedule the transfer among the other accounts and I need to make sure this gets return ASAP.
It is so easy. Fast and efficient with a great price. I will definitely use Carzi again!
Great experience
The experience was very good. No wait line etc. with contactless rental. The only thing was some of the instructions were bit confusing for a first time renter
This is a contactless service so my ratings of service only apply to short text interactions
Hard to rate customer service as it was so limited.
Was at curb at 9:55 pm, no shuttle waiting for us at the designated spot at phx airport. Tried calling the number for pickup, no answer. Tried texting, no answer. Had to take an Uber to get to the rental spot.
Everything else was good.
I like how convenient and simple the process is. There were 3 cracks in the window shield that I was not informed about before the vehicle was given to me. The “low tire pressure” alert kept bothering me throughout my stay. It’s not in my itinerary to stop to get air in a tire. According to discount tires the tread was at a 2, not the appropriate 4. That could have been taken care of during inspection and cleaning. I was told if the car needed a tire I would have to purchase. No roadside h
Only complaint is the $400.00 deposit. That’s an exorbitant amount of money for an $87.00 rental.