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It was definitely the best car rental experience I have ever had. The process easy. The communication was on point. Loved the car!
I was "First Timer' with this company. Great online program. If you follow their instructions, pre check in on time, you walk right to your car and drive away.
Drop off didn't involve any interactions either. No lines. Less money than competitors. I'll do it again.
Really easy pick up and drop off, and the shuttle bus was very prompt both times
Awesome service.
Car was very worn and not maintained. I would pay a little more to have a newer car that doesn't sound like it will break when we go over every bump.
Didn't have contact with staff except the drivers of the courtesy vans
It was definitely different, but everything worked out well. 1st time using Carzi or any contactless rental service. Directions were clear and plenty descriptive.
It was a very confusing and stressful process
Instructions were not clear. The car seat was not adjusted properly The cars was scratched and dirty. No next time for me
It was difficult to find our car upon arrival at PHX airport. We had difficulty getting on the internet at the airport to enable us to find directions to the car. Once we had seen your email as to where the car was, it was difficult to find the proper van and its location. We eventually got to the parking lot but then had a tough time finding the car. We looked in Row 4 very carefully but did not see the license number provided to us. We finally found it in Row 7, but it was a long venture.
great experience, seamless and efficient. i would definitely recommend to people.