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Horrible customer service experience.
The process was seamless and easy to understand.
The tire was bald and wobbly. I felt very unsafe and did not drive the car.
Perfect
Inside of the car smelled and back seat was stained
I am not nearly as picky about vehicle standards as most of my friends and relatives; I therefore cannot go full-force into recommending Carzi to others as they might not put up with older vehicles and limited mileage. But I will reiterate that it was perfectly fine for me - clean and 100% functional.
Also, a portion of the text functionality (I have to wait to you reinitiate conversation before I can send something) is a little annoying, but something that did not ultimately hinder the rental
Horrible pick up directions; net up with three other people who all agreed. First of all, make it PLAIN immediately that “pre flight” is not a status regarding car but refers to NAME of shuttle. Secondly, Sky harbor terminal three pick up never picked anyone up. Some of us googled Carzi and website says location is the regular rental car facility. There are multiple sets of pick up directions; only one was useful. Trying to “chat” for information gets a condescending response. And car w
I am old (76) and not very computer savvy so as my first experience doing something like this. So it was a bit awkward at first but as it flowed i became very appreciative of this new trend in service. Thank you Next time i would know how to do it and it would be easy.
Completing registration online in advance (and uploading needed documents, like a driver's license), along with the ability to pick up the car and retrieve the ignition key from a lockbox inside the car without having to wait in a long line filling out paperwork was the best experience I've ever had renting a car. Returning it was equally simple. I will definitely rent from Carzi from now on.
There was no real person on site to talk to for answers about the procedure, however after figuring it out by trial and error, we eventually succeeded in finding the assigned vehicle, opening it and navigating out way out of the vehicle pick up lot.