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Completing registration online in advance (and uploading needed documents, like a driver's license), along with the ability to pick up the car and retrieve the ignition key from a lockbox inside the car without having to wait in a long line filling out paperwork was the best experience I've ever had renting a car. Returning it was equally simple. I will definitely rent from Carzi from now on.
There was no real person on site to talk to for answers about the procedure, however after figuring it out by trial and error, we eventually succeeded in finding the assigned vehicle, opening it and navigating out way out of the vehicle pick up lot.
Picked up the car it was dirty Cars aligned was completely off the front tires rubbed anytime you turn or go over the smallest bump
Recommended you already
Good service and friendly.
Overall, the experience was satisfactory considering there was no human interaction.
My Vehicle was not Cleaned inside from Pet Hair All over the Seats front and back and My vehicle had dirty front hood … I text that # and Nobody have yet to get my close out verification of my Contract !! Could not rate Staff properly because I never saw anyone at Office and I also called Everyday to get a live person … my only communication was through text & they were very helpful
This company is horrible. They don't answer the phone, and only communicate over text. They take so long to text you back. They wouldn't tell me where to pick up the car until long after I booked. I had to pay for insurance even though my credit card and personal insurance covered me. But I didn't find this out until after I booked and they already had my money. Dealing with them was a horrible customer experience, and I'm genuinely shocked they're still in business. Would never use again
Over all I would rate the experience 8/10. The price is great if you know you are not traveling far due to the limitations on miles. Customer service (text only)was quick and efficient. The car over all was nice but there were some love marks in and outside the car. Nothing that was hard on the eye.
Car UNCLEAN, windshield HAD 2 GUN SHUT CRACKS, FUEL WAS NOT FULL, , short by 1/8 tank, car display sowed MAINTENANCE REQUIRED on oil change AND FILTER replacement., the compact car guzzling gasoline a lot.