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I received confirmation that my request for a vehicle processed and No notice that it was canceled. I traveled to Arizona to pick up my vehicle and when I called, the number was busy. I then received a text from “Marci” who was the RUDEST associate I have ever communicated with. She told me the reservation was canceled, she had no intention of helping, and that I should tell the attorney general that she says “hi” when I explained I would complain about their business.
Always a great experience with Carzi!
It was definitely the best car rental experience I have ever had. The process easy. The communication was on point. Loved the car!
It was definitely the best car rental experience I have ever had. The process easy. The communication was on point. Loved the car!
I was "First Timer' with this company. Great online program. If you follow their instructions, pre check in on time, you walk right to your car and drive away.
Drop off didn't involve any interactions either. No lines. Less money than competitors. I'll do it again.
Really easy pick up and drop off, and the shuttle bus was very prompt both times
Awesome service.
Car was very worn and not maintained. I would pay a little more to have a newer car that doesn't sound like it will break when we go over every bump.
Didn't have contact with staff except the drivers of the courtesy vans
It was definitely different, but everything worked out well. 1st time using Carzi or any contactless rental service. Directions were clear and plenty descriptive.