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You gave me a bigger car than promised so gas was stupid high , that was why I picked a sedan in the first place. The cars AC was broken and falling apart.
Overall the experience went smoothly. The original car we requested (needed one that seated 6) was not available but they did provide a second vehicle for no additional charge. The cars were clean and ready, shuttle service fast and simple. Directions were easy to follow throughout the process. Quicker pick up and drop off than I've had with other in-person rentals.
The car was clean inside. The general condition of the car was fine however it has a intermittent engine miss at various speeds. I am a retired Marine mechanic that has 50 years experience. It feels to me like you’ve got a bad spark plug or injector causing the miss. I’m sure a scan tool will troubleshoot and diagnose your problem. It also needs washer fluid. I was however quite impressed with the fuel economy getting an average over 28 miles to the gallon around town driving.
I’d like to comment how it’s terrible that there is no one to talk to about customer service it’s just email. Second they charged my a reservation when my “reservation” was not even completely booked which caused me a cancellation fee that I now have to dispute with my bank. I will NEVER think twice before even looking at this rental company. Terrible idea for rental
Great car rental easy to get your car.
Learned my lesson, won’t use them again.
Rude and unprofessional customer service.
Too many problems to list…the worst experience with a car rental ever!!!
Shredded windshield wipers in a rainstorm!!!
You might want to resend drop off instructions on the date of drop off to make it easy, so one doesn't have to scroll through lots of E-Mails trying to find what to do at the end of the rental period.
The only item I was disappointed in and had to change my vacation around was the fact that there was a limit on the amount of miles I could use. I would not have rented it for this trip if I read the fine print first. I did e-mail to see if I could pre-buy miles and that was not an option.