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Simple and easy process.
The car pick up process was confusing . They only had 1 car available. Within 20 minutes Of picking up the car there was an tire issue
Took the car to a tire shop and they said it was unsafe to drive the car. Agency did not offer a new car and to bring the car back. they did not offer any apology. When I told him the car is unsafe to drive due to the tire, they simply said leave it at the shop and will tow it. I was left Carless
Don’t have receipt yet to confirm quoted rate was accurate. Should make it clearer up front that there is a mileage charge after 100 mile/day
Worst experience I've ever had with any car rental / ride share. No response from help line. No options for questions. Rules rules rules rules rules rules. AYKM? Go away and leave the car sharing business to someone else. Your not good at it nor should you be involved in any form of customer service.
Clear instructions, and I felt like I was able to feel at ease knowing that with these such great directions I would not be lost or have any issues. Good company and had no discretions after receiving information about my car rental.
Contactless transaction so no interaction with staff influenced my rating them as just satisfactory
A little scary at first, but once I received the emails on what to do, it made it easy.
Service and process was easy. The car was in less than stellar shape. Non functional windows, radio and GPS.
EL CARRO OLIA SUPER FEO, ESTABA MUY SUCIO TENIA MUCHOS CODIGOS EN EL TABLERO DEL AUTO Y NUNCA ME CONTESTARON PORQUE TENIA UN RUIDO EN LA LLANTA NO TENIA ACEITE Y MUCHAS COSAS MAS ... NO RENTEN AQUI
THE CAR SMELLED VERY BAD, IT WAS VERY DIRTY IT HAD MANY CODES ON THE CAR DASHBOARD AND THEY NEVER ANSWERED ME WHEN I CALLED TO TALK ABOUT IT JUST BY TEXT, IT HAD NO OIL, IT HAD A NOISE IN THE TIRE ETC
My car rental was canceled without my permission and I had no car upon arrival. Horrible customer service. Person o was texting with had no alternate solution and would not even discuss it professionally with me. Will never recommend this company and never try to use them again.