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I originally purchased a rental and immediately cancelled because of the rental policy that was unclear before booking. Thankfully I was able to receive a partial refund. But not a good rental car option due to limited mileage. It is also hard to contact an associate because they communicate text only which can cause communication issues. Overall will never book through carzi.
Should have easy access to approach customer care representative
The rating for the staff is due to the fact that there is no staff. The cars are kept at a parking lot near the airport so the folks there are not affiliated with Carzi. They couldn’t answer questions but the phone number worked and someone got back to me in less than a minute. The only problem with the car (new with 5000mi on it) was the bright light switch doesn’t work.
The service was great. I like the method of picking up and dropping off. The car I got was a Honda Insight hybrid. I'm not sure of the year, but it was about a 2010 model (give or take). The car sputtered a little at slow speeds (5 to 15 mph) and the overall condition was below what I expected as a rental car.
Experience was stress free! Car was clean with a full tank of gas upon pickup and the drop off process was easy and simple.
no staff interaction
Bumper was already broke off a little with something dragging underneath. We got out to check it out before we left and took pictures. Just something you’d think would be taken care of before allowing another rental. And the rug on the inside was not fully connected on passenger side.
No comment
Flawless!
unable to rate staff since there is no contact