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Great experience
I had a bad start due to most of Carzi's emails being spam filtered. What was unforgivable was their rep. They were incredibly unhelpful, refusing to answer the question of where do I go to get the car? All while I'm sitting by a parking garage with a Lyft driver who refused to abandon me. 20 minutes of texting with their rep ever who belittled me for not reading the emails that were spam filtered. I eventually rented a Sixt car for $100 more and $40 on Lyfts. I will never use Carzi again.
I had issues locating the rental from the Phoenix Sky harbor location. I waited for almost an hour before anyone returned my texts, I called I don’t know how many times that afternoon. The staff at the location were not Carzi employees and made it know. They WERE not going to help me.
I didn’t see the mileage cap of 200 miles for the entire time I had the rental. The car ended up being way more expensive than other rental cars. The car itself was dirty on the outside and smelled of cigarette smoke inside. I could have rented another high end car that was clean for a lot less money. The value was poor and I would not recommend this agency to anyone.
The headlights needed to be cleaned or replaced.
The most convenient, easiest & fastest experience I’ve ever had renting a car at an airport. Completed all the paperwork online before arriving and really appreciated the contactless pick up and return. No standing in a long line or wasting time at a counter. Will definitely choose Carzi again!
Car was very old and with lots of miles on it
Very easy and seamless!
instructions for picking up car should be given at least 24 hrs before pick up. My instructions were not received until i requested them while flying to my destination. other than that everything else was fine.
Great contactless rental car agency at 30% discount. Instructions were perfect and detailed. This service is similar to Kyte hopefully you expand your service to other airports. I would highly recommend this service to others who are tired of paying high cost of rental cars.