REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
Rates quoted online should be honored and not increased at the counter.
Rental quoted and paid online should be honored at the front desk and not modified with the "excuse" the online rental agreement is not on their file even when it has a confirmation number
I have rented a car from Payless Car Rental in Toronto but They screwed me up very badly and I don't recommend anybody to rent a car from this company for the following reasons:
1- They didn't honored the vehicle that they quoted me at the time of reservation. Instead, I got an OLD KIA with 70000 KM and the tires had no thread.
2- Although, my quote said it is unlimited mileage but they charged me for the mileage without my authorization.
3- All Staff including manager are rude.
Convenient location to airport. Clean car. great shuttle service.
Place didn't even exist, there sister company had to serve me. Very hard to find, shuttle very late. Shady staff, long wait times, hidden costs. Never ever rent a car. Stick with the bigger names.
good service would recommend to others
poor rservice. took 1 hour for the pick up ride and the driver does not even know his own company name. first he said he has not heard about this car rental. which is very funny cus he was driving their vehicle. poor customer service. the person on the counter was busy eating his dinner rather than helping customers. very poor service. no value for money
Extra charges poor check in and check out won't rent here again
Re --TRAN-TORO-1558407
I HAVE NEVER COME ACROSS A RENTAL COMPANY,THAT IS SOOO POOR IN SERVICE,THEY COULD NOT FIND MY RESERVATION,AFTER AN HOUR I FINALY GOT THE CAR.THE QUOTE I GOT FROM YOU WAS NOT ACCEPETED,I ENDED UP PAYING OVER $265. I WILL NEVER RENT FROM THEM OR RECAMEND THEM.MY #780 446 2637
There was some confusion upon my arrival because the rental group I had booked with were closed so I was transferred to another group that honored my rate quote but were not fully apprised of my booking.
Cars are Good, almost brand new