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it was extremely complicated to get to your agency from the airport...the directions from the staff were very non-chalante...assuming that i knew where i was and where i was going...this was my first time renting a car from your agency and the last..i made numerous calls from my cell to your agency to get directions and was a complete waste of time...
The only issue I had was the windshield was not very clean on the inside. I had to clean it myself the next day.
Other than that, all was good.
we were very dissatisfied with the entire experience that we had from your company., The vehicle that picked us up was a disgrace, we get better service in third world countries than what we received in Toronto Canada. We will never use you again or recommend your company to anyone (We own a business and talk to a lot of people) . The staff did not care and we found him to be very very RUDE. " if you don't like your job get out of it"
The rate I was quoted was different from what I actually got. It would be great if someone could look into this.
I had to wait 25 mins for pickup at Viscount station bugt then was driven directly to the airport instead of Viscount station after bringing the car back
the car was dirthy and the price (unlimited km) was not clear for tourists.
Expected Chrysler 300 or Chev Impala but got a Hyundi Sonata---excellent vehicle,2014 model, not a mark on it, clean through out both inside & out, gas tank was full, tires were good. Expected to go to Trans Canada Car Rental, ended up at Payless Car Rental (must be affiliated) but no problems. Exellent value.
It is good considering money you save.
I had great difficulty finding the rental office as I was not told it would be off premises. My receipt said Artisgood and the agency was Payless. It took me 2 hours to get all this straightened out. I was not told I couldn't access thetrunk or gas tank with the lever in the car. I should have been advised at time of rental how to get access The car was returned early and i should have been charged less than I was. The agent was confused and I would like an adjustment .
First of all, the address of rental office on the website was different than actual location. It took forever to get there, and then long waiting in order to talk to the agent who was not helpful at all. Before booking the car on car rental express website I made sure that I am getting unlimited mileage deal. However, it was different when I got to the rental agency; the agent told me that I have only 200 k a day.I hadreally unpleasant experience and I would not recommend this place to anyone