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I wil NEVER rent from this company again even if they were giving the vehicle away for free!!! i rented my first vehicle for one day on may 20/14 i had a horrible experience , long delays,wrong address because they moved locations, and waiting for my rental which was dirty, anyway went back to rent another car on may 24/14 only to find out my previous rental was still open and they were questioning as to when i brought the car back! also an issue with gas that they would not fix, rude staff!!!!
upon arrival at the airport i had to call them about 10 times because they did not pick up the telephone, waited about one hour for a pickup because the van that came around did not have their logo and the person when i called back to ask about the shuttle assumed that i should know. The address on the iteniary did not match the address the van dropped me to, also had to wait for a car to be cleaned .
It would have been helpful if the rental confirmation explained how to find the shuttle pickup location and procedure. The shuttle used and rental office location should have the actual Trans Canada Car Rental name on them.
The guys were courteous and professional. I will certainly use this company again and would have no problem referring to friends and family. Thank You
On the internet its called an airport location. 2.5 miles away - it is NOT
Got slapped 70.00 for some insurance that no one has charged me before - with that amount added I would never use your company but rent from an honorable franchise.
THEY CHARGE FOR INSURANCE THAT YOU DECLINE. RDICULOUS AND MOST LIKELY ILLEGAL
Quality is consistent with premium paid.
Quality and customer service was not at the top of the list, but understandable as a low budget option.
Did get the car reserved (minivan) and no a suv is not a upgrade when your going on a road trip with four teenagers...Found some airport papers of the previous renter with personnal informations (how's that for a good cleaning)...Did not respect the price quotation (supposed to be unlimited KM but it turn out that there were an exception in the contract and I was right into that very thin line...) I woul never recommand this car rental business.
STAY AWAY From this Thieves, BOOK CHEAP, GET CHEAP SERVICE, and ENDUP paying MORE & MORE.
The best jokes is, no matter how many insurances you have, if you cancel their insurance, and you STILL HAVE TO PAY administration fees 7$ PER DAY. and you'll get the worst service EVER. People are not friendly at all, once you're there at the office, they are like, TAKE IT OR LEAVE IT, WE DON'T CARE. Their cheap rate is kind of SCAM