REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
Even though the website indicates that TransCanada is the car rental agency it turned out to be Payless. The phone numbers for TransCanada posted on the website do not work. I had to Google the address and guess which car rental agency that I was actually dealing with. The website let me reserve for a 6:00pm pick up but the office closes at 6:00pm Good thing that I called well in advance. The booking experience was not good at all.
Satisfied with the transaction
Good overall but lacking professional customer service skills. Very lackluster and disinterested staff.
They also charge me additional 6.99 per day for declining insurance which wasn't told i advance
One of the worst experience I had with this Car Rental Express. I booked my vehicle at Toronto International Airport, shuttle services was offered which came after 45 minutes wait, very poor.
Before me another customer complaining the same for extra charges and extremely poor services. Car Rental Express dont honour internet prices. My total was around $51, representative said, no you have to pay $6 per day extra because I dont need extra insurance so have to pay transfer insurance fee.
Shuttle driver to/from pickup location drove somewhat recklessly. Overall a good experience.
Never have in my life have I seen a service so poor as to this one! They were extremely rude, arrogant and their staff mistreat their customers! They overpriced rentals and added random additional cars.All I can say is don't ever rent a car with them, if you must rent a car I suggest walking over renting from here, this company should be your last option. Even if they offer you free cars DONT DO IT!
a little complicated to find location of agency, was in a rush had to wait for pick-up and to be served since a small line-up, once my turn came staff was professional and friendly.nice car no-problem, will come back.
Stafff tried to change the rate even though we'd printed off copies of our reservation details. They reluctantly relented and promised us the rate we'd reserved, but the rental agreement showed what they wanted to charge us. We were told to bring the reservation printouts with us when we returned the car in order to get the rates corrected. We were hassled again when we returned the car. Not a pleasant experience. Car was dirty.
Despite the fact that we provided the printed reservation details, the clerk could not find our reservation on his system and refused to honour the rate. The car was not clean, and the trunk was unusable because we could not open it with either the key, the trunk release button or anything. Substandard vehicle and a substandard service - Not at all helpful or accomodating and bordering on rude. Would not recommend Trans Canada car rental agency at Pearson (in Renaissance hotel).