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We were told the shuttle would come to the Westin and phoned again the morning required and waited over an hour. We actually walked with our cases to the rental site after half the morning. The girl at the desk was rude and unprofessional.
With the exception of the young gentleman that picked me up at the airport the CSR was extremely unprofessional. tried to overcharge, waited 1/2 hour for service, not the vehicle I rented and then tried to cancel my reserviation - leaving me stranded
After booking the car and travelling for 18 hours with 3 children, I called at agreed time was told to call back in an hour since my family SUV was not available. I called and no car. finally told to find my own way since no car was available.
Only problem is the website allows you to book from 7am but the returns for cars are 9am
I booked mine for 8 but didnt arrive till 840 so I didnt have long to wait for a car to come in
Though I guess others could be upset
we were pleased with everything!
I was extremely disappointed with this company. I called in twice to confirm that there wouldn't be any extra charges upon arrival from the U.S.- however there were. They did not honor their quote, the car was dirty, and I WON'T recommend to anyone.
It didn't exist! I went to the address listed on the website, but it was a car repair garage, and it was closed. No signage. No phone number to call. It's not even a car rental place.
I had a great experience, the rental agency is placed in a very convenient location and all my questions were answered. What more could a body ask for?
Thank you,
Caroline
Horrible customer service. Was charged $21 for gas when I returned the car- even though I had filled the tank prior to returning car and gauge was on Full. Car was in poor conditiom and reeked of cigarette smoke. Staff was rude and unprofessional.
Quote was not honored.Vehicle was not what I reserved,(Honda or Toyota).Got a Hyundai with a SEVERELY bashed-in rear bumper.Staff was unpleasant and told me to take the hotel airport shuttle back to airport instead of their own shuttle service. Nice!