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Upset as Agent did not informed that insurance was mandatory for foreigners I had declined but due to language barrier agent just kept saying ok ok initial here. I showed her confirmation price she said yes. Then when i checked out other charges that i did not initial were added. Went from 249 to 698 after showing check out agent our copy he reduced to 570. Feel you should clearly inform and show mandatory insurance charges on the confirmation and agreement. Final Price was almost 3x quote
I did not end up renting a vehicle from this location. At the time of pickup the retail counter tried to change alot of the terms that were stated in the rental portal. I better have not been charged.
I had a good experience with the staff I interacted with. The only thing I would say is that the amount shown online for the third party insurance for those who have insurance via their credit cards should be updated to match the amount on display at the rental office. This way, there are no surprises for renters who book online when they arrive at the rental office.
book a car online with unlimited mileage and charged me the additional mileage after 1500 km.
Unlimited for me means unlimited.
The staff was rude As if they did not like to do their job
These people are friendly and professional and offer fantastic value. It's a little less than renting directly from the terminal but the small inconvenience is more than worth the huge savings.
good
Everything went as planned
Very bad ... Worst customer service. I wanted to extend my rental period i called them 4 times and they were keep putting me on hold without even listening to my request. Agent on call was not at all friendly .. another thing I didn't like is they will force you to buy insurance even though your credit card covers your insurance. I'm not going to recommend this bullshit rental to anyone. Don't ever fool by these people.
I waited almost 30 minutes for the shuttle to pick me up from the airport. I was told 10-15 mins when I called.
Also, I was quite disappointed to learn that my quoted rate (including taxes and FEES) did not include the additional required insurance, costing me an extra $250!!!
The sales associate did not smile once, neither at pick up nor drop off.
Staff was very respectful and helpful. I am a regular renter and found that there should be a Free drop off within a 5 km radius of the rental location. This is the only negative I can note. Every thing is extremely positive.